Privacy Policy

Last Updated: January 2026

Welcome to ace87, Bangladesh's trusted online betting and casino platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in plain English how we collect, use, disclose, and safeguard your information when you visit our website at https://ace87.org or use any of our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform immediately.

1. Information We Collect

When you register for an account, place bets, make deposits or withdrawals, or contact our support team, ace87 collects certain categories of personal information. This information is necessary to deliver a safe, personalised, and legally compliant service to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. The categories of data we collect include:

• Identity data: full name, date of birth, username, and government-issued ID details (where required for KYC verification).
• Contact data: email address, mobile phone number, and residential address.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, device identifiers, time zone setting, and pages visited.
• Usage data: betting history, game preferences, session duration, and interaction logs within our platform.

2. How We Use Your Information

ace87 uses the personal information we collect strictly to operate and improve our platform and services. We do not sell your personal data to third parties. The specific purposes for which we use your information are described below.

Account Management and Service Delivery

We use your identity, contact, and financial data to create and manage your ace87 account, process transactions, verify your identity under KYC obligations, resolve disputes, and deliver customer support. This includes enabling you to deposit funds via bKash or Nagad, place cricket bets, spin slot games, and withdraw winnings efficiently.

• Processing and completing your betting and casino transactions.
• Verifying your age (players must be 21 years or older) and identity before account activation.
• Responding to your customer support queries via email at [email protected].
• Administering loyalty rewards, bonuses, and promotional offers tailored to your gaming activity.
• Complying with applicable legal and regulatory requirements.

Platform Analytics and Improvement

We use technical and usage data to monitor platform performance, detect and prevent fraud, fix bugs, and improve the overall experience. Analytical data is processed in aggregated and anonymised form wherever possible so that individual players cannot be identified from analytical reports.

• Identifying unusual login patterns or suspicious transaction activity.
• Running A/B tests on UI components, game recommendation algorithms, and bonus display logic.
• Generating internal reports on player engagement, deposit volumes, and withdrawal trends.

3. Cookies and Tracking Technologies

ace87 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. A cookie is a small text file stored on your device by your web browser. We use the following types of cookies on our platform:

• Strictly necessary cookies: required for core platform functions such as login sessions and cart management. These cannot be disabled.
• Functional cookies: remember your language preference, account settings, and region (e.g., Bangladesh).
• Analytics cookies: help us understand how players interact with the site — which pages are visited most, how long sessions last, and where users navigate from.
• You may control or disable non-essential cookies through your browser settings at any time, though doing so may affect certain platform features.

4. How We Share Your Information

ace87 does not sell, rent, or trade your personal data to any outside parties for commercial purposes. We may share your information only in the specific, limited circumstances described below. In all cases, we contractually require third parties to maintain adequate data security standards.

Payment Processors

To complete deposits and withdrawals, we share necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own strict privacy and security frameworks and are not authorised to use your data for any purpose beyond processing your transaction.

Legal and Regulatory Authorities

We may be required by law to disclose your personal information to government authorities, law enforcement, or regulators. ace87 will comply with any lawful request for information while taking all reasonable steps to notify you where permitted. We will not cooperate with requests that appear overbroad, unlawful, or made in bad faith.

5. Data Retention

ace87 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention principles apply:

• Active account data is retained for the duration of your account with ace87, plus a minimum period of five years after closure to comply with anti-money-laundering requirements.
• Transaction records are kept for a minimum of five years to support regulatory audits and financial reporting obligations.
• Support correspondence is retained for two years from the date of the most recent interaction.
• When data is no longer required, we securely delete or anonymise it in accordance with industry-standard data disposal practices.

6. Data Security

ace87 implements industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL encryption for all data transmitted between your device and our servers, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing of our platform infrastructure, and multi-factor authentication options for user accounts. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical level of protection for all player data held on our systems. If a data breach occurs that is likely to affect your rights or freedoms, we will notify you in a timely manner in accordance with applicable law.

7. Your Rights

As a player registered with ace87, you hold certain rights in relation to your personal data. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all verifiable requests within a reasonable timeframe. Your rights include: the right to access a copy of the personal data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your personal data where it is no longer required for the purpose for which it was collected; the right to restrict or object to certain types of processing; and the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing.

8. Children and Age Verification

ace87 is a gambling platform strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage access to gambling platforms. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

9. Third-Party Links and Services

Our platform may reference third-party services, particularly in the context of game providers and payment partners. Please be aware that:

• Game providers such as Pragmatic Play, Evolution Gaming, and Spribe have their own privacy practices that are separate from this policy.
• Payment services including bKash and Nagad are governed by their respective terms and privacy statements.
• ace87 is not responsible for the privacy practices or content of any external service, and we encourage you to review the privacy policies of third-party partners before sharing any personal information with them.

10. Changes to This Privacy Policy

ace87 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of ace87 following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to remain informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace87 handles your personal data, please contact our Data Support team. We are available seven days a week to assist players across Bangladesh with any privacy-related queries. Email: [email protected] (plain text — not a clickable link). Our team aims to respond within 48 hours Bangladesh Standard Time (BST, UTC+6). We are committed to resolving all privacy concerns fairly, transparently, and in a timely manner.